Política de envío
Shipping Policy
Thank you for choosing KSJ Audio for your audio equipment needs. We are committed to providing you with high-quality products and exceptional service. This Shipping Policy outlines important information about how we handle the shipping of your orders.
Shipping Method: All orders placed on ksjaudio.com will be shipped via Canada Post with tracking. We have chosen this shipping method to ensure the safe and timely delivery of your audio equipment.
Order Processing Time: Please note that all our products are currently built to order as we are a small operation that takes pride in each piece of gear we build. As a result, there will be a processing time before your order is shipped. The exact processing time may vary depending on the product and its complexity. You will be provided with a more accurate processing time after the checkout process.
Shipping Time: Once your order is completed, it will be shipped via Canada Post with tracking. The shipping time may vary depending on your location. We will provide you with a tracking number so you can monitor the progress of your shipment.
Shipping Costs: Shipping costs are calculated based on the size and weight of your order, as well as your location. You can view the shipping costs during the checkout process before finalizing your purchase. We offer FREE Shipping on orders greater than 499$CAD, shipping to Canada and mainland USA.
International Shipping: We currently offer international shipping on all other orders, calculated by size and weight of the package. The customer is responsible for paying all duties and taxes related to their shipment. We reserve the right
International Shipping: We are pleased to offer international shipping for our customers outside of Canada/USA. Shipping costs for international orders will be calculated based on the size, weight, and destination of your order during the checkout process. Please note that international customers are responsible for all applicable duties, taxes, and customs fees imposed by their respective countries.
Shipping Cost Adjustments: While we strive to provide accurate shipping cost estimates during the checkout process, please be aware that shipping costs for international orders may vary due to factors such as changes in shipping rates or unexpected circumstances. KSJ Audio reserves the right to notify customers if shipping costs are significantly higher than the estimated amount at the time of purchase. In such cases, we will contact you to discuss the options, which may include:
- Adjusting the shipping cost to reflect the actual shipping expenses.
- Providing you with the opportunity to proceed with the order by covering the additional shipping costs.
- Offering the option to cancel the order and issue a full refund if you choose not to proceed with the revised shipping costs.
We value transparency and fairness in all our transactions and will work closely with you to ensure a smooth international shipping experience.
If you have any questions or concerns regarding international shipping or shipping cost adjustments, please don't hesitate to contact our customer support team via the contact page [ https://ksjaudio.com/pages/contact ].
Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer support team immediately. We will work diligently to resolve any problems and ensure your order reaches you in a timely manner.
Lost or Damaged Items: In the rare event that your order is lost or arrives damaged, please contact us within 10 days of receiving your order. We will initiate an investigation and work with Canada Post to resolve the issue and arrange for a replacement or refund, as appropriate.
Returns Due to Shipping Errors: If we make an error in shipping your order, we will cover the cost of return shipping and make sure you receive the correct items as quickly as possible.
Changes to Shipping Policy: KSJ Audio reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.
If you have any questions or concerns regarding our Shipping Policy, please don't hesitate to contact our customer support team at [customer support email or phone number].
Thank you for choosing KSJ Audio. We appreciate your business and look forward to serving your audio equipment needs.
KSJ Audio